If you're new to Thistle (for instance you just signed up or you're in your first few weeks of using our subscription service), these questions with articles linked below (click on the question to get to the article topic) may help answer some of the commonly asked questions during this time!
What's my weekly deadline to edit my order?
The deadline to customize orders, change your meal plan, or submit skips or pauses is every Thursday prior to the week affected at 11:59pm PST.
Local customers can edit deliveries, and at this time, if you're in a shipping area you aren't able to customize your shipments.
Can I change my meal plan?
Yes, you can change your meal plan and even customize it if you're a local delivery customer. Shipping customers can change from one prix-fixe plan to another. Check out the links below for more info!
Changing your Meal Plan schedule
Meals are generally safe to consume until the "Enjoy By" date indicated on the package, though read the article linked in the question for more comprehensive information!
How do I prepare my Thistle meals?
Meals can either be warmed on the stove or eaten directly from the fridge, depending on meal type.
What do I do with my bags and ice packs after my delivery?
You can leave your bags and large ice packs out prior to your next delivery for drivers to pick up!
How do I see my weekly charges?
You can view your invoices from the 'Account' tab on the website.
Can I receive weekly reminders to update my deliveries before billing?
Yes! You can text "MENU" to 1 (855) 525-0580 and each Thursday, you’ll receive a text message with a reminder to update your delivery before billing runs.
Can I edit my delivery instructions?
Yes, if you're moving or simply want to alter your instructions for drivers, you can change your delivery instructions and settings in your account.
How can I contact customer support?
Please reach out to us with any questions at thistle.co/contact and we’ll be happy to help!
Comments
2 comments
How do I cancel my subscription?
The weekly menu/billing reminders will be so helpful thank you
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